The moment we announced that Open To Close AI would launch on September 3rd, we knew our current customers would have plenty of questions, and rightfully so.
So, before I say anything else, I want to make four things clear.
- You will never be forced to move from OpenToClose.com to OpenToClose.ai.
- OpenToClose.com is not going away. We will continue to support it, maintain it, fix issues, and make modifications as needed.
- OpenToClose.ai is another option we are releasing. It is not a replacement customers will be required to use.
- We have not announced pricing yet. Pricing will be shared during a live webinar on September 1st.
Those are the answers I know current customers need first.
I Understand the Questions
What does this mean for current customers?
Is pricing changing?
Will I have to move?
What happens to everything I have already built?
Will OpenToClose.com continue to be supported?
Every one of those questions is valid.
When you have invested time, money, and energy into a software platform, the announcement of something new does not just create excitement.
It can also create uncertainty.
You immediately want to know what it means for your business.
I understand that.
I Have Been Through This Before
The move from TCWorkflow.com to OpenToClose.com taught me that customers need more than a product announcement.
They need clarity.
They need to know what is changing, what is not changing, and whether they will be required to make a decision that affects their business.
I also learned how much stress and disruption can be created when customers feel forced to move from one platform to another.
I will not make that mistake again.
OpenToClose.ai is being introduced as another way to manage real estate transactions.
They are two different options designed for customers with different needs.
Customers who prefer OpenToClose.com will be able to continue using the platform and the workflows they have already built.
When We Will Announce Pricing
We have not announced pricing for OpenToClose.ai yet.
On September 1st, we will host a live webinar to walk through pricing, demonstrate some of the AI features, and answer questions before the official launch on September 3rd.
Current Customers Matter in This Launch
Open To Close AI was built from years of customer feedback.
It was shaped by the reasons people stayed, the reasons people left, what customers loved, and what became harder than it should have been.
Your existing setup matters.
Your investment matters.
Your business matters.
We are considering all of it as we prepare to release OpenToClose.ai.
September 3rd
On September 3rd, OpenToClose.ai will officially become available.
It will be another option for customers who want to use AI alongside their existing workflow to manage real estate transactions more efficiently.
That is what this launch means for current OpenToClose.com customers.
You are not being forced to move.
You are simply being given another choice if you are ready to bring AI into the way you manage your transactions.
If you have any questions, please reach out to our terrific support team. They will be more than happy to assist you.
I hope you are as excited as we are to explore the AI space for transaction management. Exciting things lie ahead for everyone!
Thanks for taking a moment to read this post!
Shane Horner
CEO, Open To Close
